Return & Refund policy

 

We want you to love your purchase. If you’re not fully satisfied, we’re here to help. Please review our return and refund terms below.

Return Eligibility

• Items must be unused, in original condition and packaging.
• Returns must be requested within 30 days of delivery.
• Applies to both defective and non-defective items.

How to Request a Return

• Email us at support@weboome.com with your order number, reason for return, and photos if applicable.
• You’ll receive a response within 2 business days with return instructions.

Return Shipping

• Free returns for defective or incorrect items.
• For other reasons (e.g., buyer’s remorse), return shipping costs are the customer’s responsibility.

Refunds

• Once the return is received and inspected, a refund will be issued to your original payment method.
• Refunds are typically processed within 5–7 business days.

Exchanges

• We accept exchanges for items of equal or greater value.
• You may be responsible for any price difference and shipping costs.

Non-Returnable Items

• Personalized, perishable, and opened hygiene-related products cannot be returned.
• “Final sale” items are also non-refundable and will be clearly marked.

International Orders

• We accept international returns following the same policy.
• Return shipping fees apply unless the item is defective or incorrect.